Edge Cases Are Real and They’re Hurting Your Users

Designing for the “happy path” best-case scenario leaves our most vulnerable users on the margins

Jesse Weaver
Sep 4, 2019 · 10 min read
Photo: Daniel Grizelj/Getty Images

In our drive for speed, we have conditioned ourselves to ignore our most vulnerable users. We design for the happy path, and society pays the price.

The happy path