Apr 2, 2019
10 min read
User Experience by the Numbers
When what gets measured gets mismanaged
Not too long ago, I went to a major pharmacy chain on a Friday night during rush hour to pick up some prescriptions. I waited in traffic, waited in line at the pharmacy, and then waited again in traffic before finally arriving home. I unpacked everything and discovered they left out a prescription. Frustrated, I checked the app and saw the…
