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Eight Principles of Conversational Design

Using human conversation patterns to design more natural digital interactions

silhouette of man and woman sitting on ottoman
Photo: Etienne Boulanger/Unsplash

WeWe increasingly rely on digital systems to either mediate or replace human communications. But often, these experiences feel clunky and impersonal, or even scammy and deceptive.




Helping designers thrive. A Medium publication about UX/UI design.

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Maya Hampton

Maya Hampton

Digital professional, creative life. Product manager for design systems at REI.

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