Eight Principles of Conversational Design

Using human conversation patterns to design more natural digital interactions

Maya Hampton
Nov 6, 2019 · 8 min read
silhouette of man and woman sitting on ottoman
Photo: Etienne Boulanger/Unsplash

We increasingly rely on digital systems to either mediate or replace human communications. But often, these experiences feel clunky and impersonal, or even scammy and deceptive.