Modus
Published in

Modus

CX vs. UX: What’s the Difference?

You need to understand both for your business to succeed

Credit: Katarzyna Dziaduś, Illustrator at Netguru

CCustomer experience (CX) and user experience (UX): These two terms mean fundamentally different (though complementary) things, yet are often used interchangeably by app, software, and website owners as if they were one and the same.

--

--

--

Helping designers thrive. A Medium publication about UX/UI design.

Recommended from Medium

Analyzing everyday objects using Peirce’s Theory of Signs

Identifying Your Most Popular Tutorials has Never been Easier

Weekly Micro-Interactions #28

Digital Psychology & Behavioral Design: Decoding and Designing For Behavior Change

Decoding and Designing For Behavior Change

Airbnb New Event Feature

10 Ways to Make a Boring Photo Not Boring Anymore

Planning and Creating an Immersive ePub Experience

📣 #HollywoodMotionPicture Vehicle Designer Gives NFT #DigitalAssets Real-World Utility

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Rafał Warniełło

Rafał Warniełło

More from Medium

The importance of IA in UX design

Illustration of user flow.

What’s next after writing the perfect UX Initial Problem Statement (IPS)?

An illustration of UX as iterative process. The IPS core element serves as a starting point.

UX Design — What Is a UX Score?

Tips and recommendations for UX design process

UX design tips recommendations and tips