The Real Key to Better Health Care Isn’t Technology

It all starts with communication, the central aspect of a great patient experience

Chris Kiess
Aug 15, 2019 · 10 min read
Photo by Olga Kononenko on Unsplash

It’s 10 p.m. on a Saturday evening when Cindy arrives at the hospital via ambulance with symptoms of chest pain and nausea. Doctors begin immediately working up her analysis and ordering the tests they’ll need to diagnose her disorder…